Customer Care

 
The-Acey Help Page

RETURNS AND EXCHANGES

Returning an item is easy and can be done any time within 14 days of receiving your goods. If you decide to return any item(s) it must reach us in its original state and as soon as possible within the 14 day remit. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded.

Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–10 working days of receipt. If after 10 working days you have not received an email from us, call us +44 (0)1482 306994.

Regrettably, for reasons of hygiene, we are unable to refund or exchange earrings.

Returning goods by post:
It’s easy to return your item(s) by post. Simply complete the enclosed returns form with your name, address, and order number. Ensure your goods are securely wrapped and the completed returns form is enclosed. Attach the Freepost returns label to the parcel. Take the goods, along with the despatch note, to the Post Office. Make sure you obtain a ‘proof of postage’ certificate which you should retain until you’ve received your refund. It usually takes between 5-10 working days from the receipt date to receive items and process refunds.

Returning goods from abroad:
We recommend customers returning goods from outside of the UK should use a parcel service or courier that provides a tracked service. Returns sent via a courier should have a signed pro forma invoice attached outside the parcel. Contact customer services on +44 (0)1482 306994



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