Customer Care

 
The-Acey Help Page

RETURNS AND EXCHANGES

If you need to return your order with us, you can do so at any point within 14 days of receipt. Items must be in their original state. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded. Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–10 working days of receipt. If after 10 working days you have not received an email from us, call us +44 (0)1482 306994.

Please note we do not accept returns on sale items, all items on sale are final sale and can be returned for a credit note only.

Regrettably, for reasons of hygiene, we are unable to refund or exchange earrings.

Returning goods by post:
It’s easy to return your item(s) by post. Simply download and complete our returns form and Freepost label. Ensure your goods are securely wrapped and the completed returns form is enclosed. Attach the Freepost returns label to the parcel. Take the goods, along with the despatch note, to the Post Office. Make sure you obtain a ‘proof of postage’ certificate, which you should retain until you’ve received your refund. It usually takes between 5-10 working days from the receipt date to receive items and process refunds.

Returning goods from abroad:
We recommend customers returning goods from outside of the UK use a parcel service or courier that provides a tracked service. Returns sent via a courier should have a signed pro forma invoice attached outside the parcel. The Acey is not liable to pay customs, duty and/or VAT incurred on returned items.

Please send your return to us at:

THE ACEY LIMITED
STUDIO 202, NETIL HOUSE
1 WESTGATE STREET
LONDON
E8 3RL



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