Customer Care

 
The-Acey Help Page

SHIPPING INFORMATION

All orders are shipped Mondays through Fridays using DPD's carbon-neutral delivery service. Read more about their environmental commitment here.

Planet-Friendly Packaging: We wrap all orders by hand in our East London studio using recycled tissue and card with sustainable twine made in the UK. You'll receive your Acey order in a slimline sleeve - we avoid bulky boxes so your purchases can carpool with more items in the post.

FREE CLICK & COLLECT
Order online and select the free option of collecting from our East London Studio in Netil House, E8 3RL. Our reception desk is 24/7 so as soon as you've been notified that your order is ready you can collect at a time that suits you.

UK DELIVERY
Standard: £5.00 (2 - 5 working days)
Next Working Day: £7.00 (orders placed before 1pm)

INTERNATIONAL DELIVERY
Europe: £15.00
International Flat Rate: £25.00 (customs & duty may apply)

FREE SHIPPING
We offer free shipping on all orders over £150.00.

Sign up to our newsletter to be notified first about free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page.



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